Vietnam's #1 Ecommerce Marketing Agency for Repeat Customer Value.Ecommerce Growth.

We can connect Google Shopping, Meta and TikTok acquisition, product and category SEO, marketplace or direct-store discovery, Shopify conversion, email or SMS lifecycle, retention and analytics. Scope follows the commercial constraint: qualified acquisition, product margin, stock turn, checkout completion, repeat purchase or customer value. Vietnamese payment, delivery, messaging, product information and fulfilment dependencies are included, so the programme is judged as a revenue system rather than a collection of campaigns. Feed ownership, promotion calendars, creative approvals and the handoff to customer service are also made clear, so a lean ecommerce team knows which decisions it can make quickly and which dependencies could limit growth.

We map the mobile route from social or search discovery through comparison, messaging, marketplace consideration and direct-store purchase. Google Search and Shopping, Meta, TikTok, content and marketplace activity receive distinct roles, while first-party data connects product views, basket value, order value and repeat behaviour. Vietnamese and English product information, Zalo questions, payment, delivery, inventory and the different demand patterns of Ho Chi Minh City, Hanoi and national markets shape the offer and bid decisions. We also distinguish a first order from a returning customer, and test whether the product, promotion and fulfilment promise remain consistent as the shopper moves between platforms.

A useful target starts with margin and customer economics, not a platform benchmark. We account for average order value, customer acquisition cost, promotion, marketplace fees, payment, delivery, returns, stock and lifetime value, then separate first orders from repeat buyers and marketplace from direct-store revenue. Contribution margin, cohort payback and repeat purchase sit beside channel ROAS, so leadership can see whether growth is fulfilable and profitable rather than inflated by discounting or existing intent. Targets are reviewed when price, supply, seasonality, promotion or media mix changes, giving the Vietnam team a decision framework rather than a universal promise.

We follow the journey from mobile or social discovery through product understanding, comparison, service questions, payment and delivery. The review covers Vietnamese and English information, catalogue consistency, reviews, price and promotion, speed, payment options, stock, fulfilment promise and Zalo or other support routes. Where volume supports it, merchandising, page hierarchy and calls to action are tested against completed orders, basket value and contribution through our CRO service. We also check that ad, marketplace listing, storefront, stock message and post-purchase promise agree, because a conversion problem often starts before the product page.

Yes, where the available data, permission and ownership support a useful journey. Klaviyo or another appropriate stack can support Vietnamese and English welcome, browse and basket recovery, post-purchase education, replenishment and loyalty, with Zalo, SMS or email considered by preference and consent. Delivery and product-use cycles shape timing, while marketplace and direct-store customers may need separate rules. Cohort revenue, repeat rate, margin, complaints and unsubscribes sit alongside attributed sales. Suppression and frequency rules protect customers who have already purchased, returned an item or asked for less contact, keeping retention responsible as well as measurable.

We first agree priority products, margin, inventory, payment, delivery, customer-service capacity and repeat-purchase potential. The audit then follows those products across marketplaces, social, search and the mobile storefront, checking feeds, media, merchandising, tracking and lifecycle. Vietnamese shoppers may discover in one channel, ask through messaging and purchase in another, so product and customer context must travel with them. The first trading cycle activates opportunities the business can fulfil and gives media, ecommerce and operations shared evidence for the next investment. A decision point then distinguishes useful learning from changes that depend on stock, platform, finance or fulfilment readiness.